We may collect and process the following data about you:
Information you provide
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, search for a product, place an order on our Site, enter a competition, promotion or survey and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
Information we collect about you
With regard to each of your visits to our Site we may automatically collect the following information:
Information we receive from other sources
We may receive information about you if you use any of the other websites we may operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site over unsecure internet connections; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We are only permitted to retain your information for as long as necessary for the purposes set out in this policy. The restriction is set by The Act and the precise length of time we retain your information varies depending on you individual circumstances.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected].
Under certain circumstances the Act gives you the right to erasure, to restrict processing, to data portability, to object to processing and to rectification.
The Act also gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
If you would like a copy of your information, believe that any information we are holding on you is incorrect, incomplete, retained for longer than required or have any other issues or queries regarding your rights, please contact:
The Data Protection Manager
16 Europa View
Sheffield Business Park
Sheffield, England, S9 1XH
Email: [email protected]
We take all concerns relating to the processing of personal data seriously and will endeavour to resolve your concerns as quickly as possible. If you have a complaint relating to the way in which we have processed your personal data please contact the Data Protection Manager in the first instance via the contact details above.
If we fail to handle your personal data correctly or resolve a complaint, within a reasonable timescale, you have the right to contact The Information Commissioners Office who can be contacted via the following:
Tel: 0303 123 1113
Website: Information Commissioner (ICO)
Information Commissioner’s Office
Cheshire, SK9 5AF